Terms and Conditions

In these terms any use of ‘we’ or ‘our’ refers to Elite Gourmet Escapes in conjunction with Jones & Campbell Ltd.

Elite Gourmet Escapes/Jones & Campbell undertakes to provide luxury gourmet retreats in the Cotswolds. All dining and alcoholic and non alcoholic beverages are included in the price. Clients agree to drink responsibly and Elite Gourmet Escapes/Jones & Campbell will accept no liability for any incidents caused by overindulgence of the client.

Reservations will be confirmed upon receipt of 25% deposit and final balance is due 60 days prior to arrival date. Should the booking be made less than 60 days prior to arrival, the full balance will be due upon confirmation of the holiday. Payment of monies constitutes acceptance of these terms and conditions.

 

Cancellation By Client

If a booking is cancelled before 60 days prior to arrival, only the deposit will be forfeited. If a booking is cancelled within 60 days of the holiday, the full balance will be due. However, Elite Gourmet Escapes/Jones & Campbell will endeavour to resell the space, in which case the rate of resale will be refunded to the customer.

 

Cancellation by Elite Gourmet Escapes/Jones & Campbell

If Elite Gourmet Escapes/Jones & Campbell do not receive the full balance by 60 days before the arrival date, we reserve the right to treat the booking as cancelled and to retain the full deposit.

In the unlikely event of cancellation by Elite Gourmet Escapes/Jones & Campbell, we will make full refunds to all members of affected parties. Following this, the client shall have no further claim against Elite Gourmet Escapes/Jones & Campbell.

In the unlikely event of a change of venue, Elite Gourmet Escapes/Jones & Campbell will offer a suitable alternative in the same geographic area, of the same standard.

Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after your holiday has commenced. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

 

Force Majeure

Except where otherwise stated in these Conditions Elite Gourmet Escapes/Jones & Campbell will not be liable or pay the client compensation if our contractual obligations to the client are affected by any event which Elite Gourmet Escapes/Jones & Campbell could not, even with all due care, foresee or avoid. These events can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority natural or nuclear disaster, fire, chemical or biological disaster, adverse weather, sea, air, ice and all similar events outside our control.

 

Insurance

Insurance against death, personal accident, injury or illness and loss, damage or theft of personal effects is not included in the holiday price and no responsibility will be accepted by Elite Gourmet Escapes/Jones & Campbell for such accidents or losses unless, and to the extent that, loss or damage is proved to have been caused by the negligence of the company, in which case the liability of the company shall be limited to the price paid for the holiday.

Purchase of travel insurance and cancellation insurance is strongly recommended.

 

Health, Disabilities and Medical Problems

At the time of booking you must advise us of any pre-existing medical conditions which you have that may affect your stay in any accommodation which we offer, e.g. disabilities, allergies etc. Acting reasonably, if we are unable to properly accommodate your needs we will not confirm your booking or, if you did not give us full details at the time of booking, the cancellation policy will still apply.

 

Jurisdiction & Applicable Law

The contract and any non-contractual rights and obligations relating to your booking and any agreement to which they apply are governed in all respects by English law. The client and Elite Gourmet Escapes/Jones & Campbell both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your booking will be dealt with by the Courts of England and Wales only.